Dsmart,
Thanks for this site. I’m like you and many others on the scamming of RSI.
I purchased the Constellation Andromeda Physcial package on Jan 31, 2015. By Feb 7, 2015 I wanted to know where my items were at. I received the same bogus response that items are not promised until the game is finished. Funny, that wasn’t listed when I purchased the item. It just stated I would receive the physical and virtual items. No line item stating “When the game is finished”.
So, simply short, no refund.
Contacted again on Dec 30th, 2015 and Just received a response on Jan 13, 2016
“RA Collectors Boxes will be shipping in the second half of this year.”
Ok, wait, I’m confused. On their store, they are selling physical models but yet they can’t send me physical items I ordered last year? Hum…one large scamming company.
I took your advice and contacted FTC and filed a complain. I hope they all get arrested and spend time in jail.
Oh, if you go onto the forum and make a complain, they will bash the living shit out of you.