Reporting to the BBB is just a matter of record keeping, and notification. The more people report it, the lower their BBB rating.
For those of you seeking refunds and/or financial accountability, we have something in the works and which is going to be announced soon (now that the May 31st deadline has come and gone). Once I know more, I will post about it.
In the meantime, save any/all communications sent to/from CIG/RSI, your CIG account information showing items owned, amounts paid etc.