MDrake SC
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We were talking about the nastiness of getting a refund and once we started dropping the names of customer service folks assigned to help us, things began to hit and click.
Remember the CIG Employee’s Perspective forum topic that showed up after the Escapist article? The CIG employees that jumped to defend Roberts and Sandi? The employees that willingly rushed to protect their scam lord were Kraiklyn_CIG, Mike-CIG, pixelpicker or Patrick, Allie_C. At least 3 of these folks work in customer service, and are the same ones that have screwed people out of their refunds.
I think Patrick pixelpicker is the forum lead moderator and might be someone high up in CS. An extremely dangerous person to have to deal with.
Some employees may be scared shitless of making Roberts or Sandi mad but others will defend them bitterly. The ones that do defend bitterly are in CS and wielding the power to shit and screw folks over. Things are shit beyond FUBAR for everyone that want out.
The refund amount and the CIG folks you are assigned will determine your refund chances.
Derek, I think this is worth tweeting to see the feedback.
@ Derek
Is there anything about the lawsuit you can share about?
Are there any ways that can be publicly disclosed to increase chances of getting a refund?
CIG is handling refunds in 2 ways based on what I’ve found. Small refunds around $40-$500 are given easily if they are within some automatic refund process with a payment service. Refunds that can’t be auto refunded will be asked to send the remains to some send money payment service like Paypal. Large refunds that have both automated refunds and send money pieces will be left in half baked CIG limbo where the auto refund is done and the send money is ignored. This is where older backers who want out are being screwed over.
CIG may not have been a scam at the beginning but they sure are doing scammy things now. I bet a lot of people need help with getting their refunds.
I pointed out last time that refunds are now coming from a RSI International Limited. It’s obvious that CIG is reading what we post here.
@ Derek
One of my contacts got back to me and has small info about Ortwin showing up in payment histories. They claim to be only in the USA and have only bought stuff from RSI from the USA. They went through their payment history and noticed Ortwin came up a lot. CIG followed by Ortwin and this history goes for a bit of time before going back to CIG.
Would this info be useful if you are still considering a class action lawsuit? They do not know if the info is useful or just another list of Ortwin related purchases with dates before they switch back to CIG. Where should I tell them to send it if you think it’s useful? If they do not get their refund, they have an interest in joining your lawsuit and I’ve already sent them the info in How to Obtain Relief and outlook email.
I wonder just how many CIG has screwed over in the refund storm… It’s gonna be pretty bad for the folks that sent in their refunds months ago and got nowhere. Hell, I don’t know what to do. Is it true that Sandi is the human resources or customer service boss? She may be the one to pick and choose who gets refunded and screwed.
I found this image of a refund.
Roberts Space Industries International Limited on November 23rd. Oh hey, his refund was a tiny $250. No shit CIG are ignoring large refunds like my $2,500.
Nice to know the fine folks at CIG do read the blogs and maybe the forums too.
Tech support issues… Yeah, more questions about this ship is too shiny. The seat is too low. The fish tank is too reflective.. Can we buy more fish to support SC? Why is this strut here?
And server bandwidth… Chris loves his constant 20-30 GB patches. Just one reason people are not playing.
More excuses for them to ignore refund emails. They have still ignored mine for $2,500. Maybe a few Completionists scared em to hell with their refund emails?
Some of us just want our refund, and leave. The white knights want that too. Except CIG is not refunding people. I am sure that only small refunds are given.
Another anniversary sale comes. Not only is the 2.0 limited to just 1,000 people for now, they have to make a 7 day sale event for at least 26 ships…
A lot of those ships for sale are still pure JPEGs. At least 10 have oldish models, and 5 are flyable. People who are addicted to this yearly sale event, and still keep buying stuff, kinda disgust me.
And hurray for a $350 repair ship? Such pretty artwork showing off the repair gameplay design-dreamcrap. Materials, reconstruction, stripping, patching… All of this dreamcrap. Would it be better to just call it feature creep?
Just more promises to go into the ditch with more “soon.” But wait, that means that JPEGS are not alone in enlightening people to give away money. All of these “complex” gameplay design “documents” are the secondary sales tool. Sure, the JPEGs need ships, but the ships “sometimes” need a document to convince folks that they are worth $350, or whatever price. And maybe a video for transparency-other-people-are-working.
Enlightened with documents. Cleansed in transparency. Blessed by JPEGs.
Thanks to the effort in going back to fact check, the AtV 2.06 retaliator pod thing was at best an implied lie. Ben and Sandi never talked about the Sneak Peek as new footage. I called it a waste of time mainly because I hate watching that show. I do not watch INN stuff often, so I missed the Lando thing about downgrading Sneak Peek. Fact checking still eats a lot of time though, so I’d like to not do it. I’m sure the white knights are happy with this partial fact check at least. They don’t play fair when it works towards Derek or haters.
Yes, I can tell that you are extremely in the middle. You are not the only one tired of the back and forths. I mentioned it many times in my comments in Derek’s older blogs. But since Chris is the one running SC, and Derek is just an independent blogger, I will slam CIG and Chris for every mistake or lie.
The real stuff will only occur when Derek’s lawyers finally give the green light. That will take a long time…
I made a minor mistake. The Lightspeed package had the 350R and the exclusive racing suit. It was changed to the origin racing suit and then removed from sale after Ben was called out on it.
Source: https://forums.robertsspaceindustries.com/discussion/176005/lightspeed-package-changed-exclusive-racing-suit-to-origin-racing-suitI somehow forgot to mention the whole 1 of 100 landing zone thing. We only have Arc Corp. What the hell happened to Nyx?
Still no more info on Vanduul. I do not accept the excuse of it’s a secret for story.
I understand your point that every refund hurts SC, and you only want to refund when there is solid-hard facts that SC is in trouble or really screwing with backers. But my opinion on that is still, it might be too late when those symptoms show up.
As long as CIG makes $3-4 million in the Anniversary Sale, and another $3-4 million in the Christmas or Holiday sale, they can run till Feb 2016. Only a major screw up, will give CIG major trouble. I think Chris wised up a little since. There is still a Prowler sale to buy an extra month.
Well, not only did I waste a whole bunch of time watching segments of AtV 2.06 to check what you replied with, I realized that what you want is CIG to outright make a lie. That is the hard facts you want. I do not think you consider the end of LTI to be a lie, back in November 2013. The change to re-selling of the M50 exclusive racing suit as a separate item outside of the Lightspeed package also doesn’t affect you or come off as a lie.
Did you ever once question the lack of Vanduul character animations, appearance, anything in new stuff not from the Cutlass trailer? The Vanduul are the main bad guys, and there is nothing about them. Sure, CIG can be holding it back as a secret… but what if they actually never did anything with the Vanduul? Didn’t see any Vanduul in the Bishop trailer from CitCon. But I digress…
“Sneak peek” by itself implies something new is being shown. It is true that neither Ben or Sandi actually said anything in the actual show. The new stuff they referred to was the livestream on the 19th. For others, the implication is enough. For what you want, I have realized that I will not be able to present anything that meets your standard of a “smoking gun”.
Oh wells…
I am sure that the only thing that will convince you something is wrong, is something that will occur when it’s too late. CIG is trying to make less mistakes now. If you did not consider Chris’ response to the Escapist sufficient, then nothing else will work short of never releasing anything. I am assuming you think it takes 5-7 years for SC to be made, which means another 2-3 years is needed for module releases. My opinion remains, the only things that will sway you are a lack of quality releases at the 5-7 year mark. Anything during the 3-5 years is perfectly acceptable to be in a horribly buggy, and unfinished state. Always time and money to fix things.
If the referral program doesn’t make you suspicious… maybe it’s a cultural thing in the USA. Maybe.
Well, at least I can give you free entertainment. Just sit back and enjoy the popcorn.
