June 14, 2016 at 2:12 pm #3740Nicholas SchneltingParticipant
Me and my friends want to ask for refund. We have not signed the new TOS and we live in europe. we can get?
thanks for responseJune 14, 2016 at 4:03 pm #3742
They only deserve to loose their money, and moreover they’re happy to do so.June 14, 2016 at 4:52 pm #3746
If you have not dowloaded/logged to the new launcher you can apply for a refund.
The CS contact last october 2015 was [email protected]
Do not log into RSI site, as I don’t know if it counts for a ToS agreement ( Thought I htink I saw on SA forums someone who claimed to be in Law stuff that you can’t make someone sign in for a change in ToS with just a loggin to account). But its safer this way
Then send a mail to the customer service saying
_ You have not signed and thus require a refund.
They may ask you for informations . Don’t give them any, they perfectly know how much you have pledged for, and the don’t need to know anything about you anyway.
If they try some bad moves such as the 14 bullshit grace time or anything shady add this :
_ referring to your bank for a chargeback option, send them the former ToS as proof.
_ 14 days grace time applies only to delivered products within the USA.
_ you’re under the European Court so :
Also add anything relating to the anti-fraud policy in the Europe. Google for unfair contract, non delivering of goods and service/europe.
Be really really quick because they might as well be taking the tickets for their way off to a foreign country.June 15, 2016 at 6:01 am #3755Yuri BelleriParticipant
I made my refund request two days ago (and i specified i not downloaded and agreed 2.4 launcher), this is the CIG answer
Thank you very much for contacting us.
I am very sorry to hear that you no longer wish to back Star Citizen, however we have reviewed your account status and we regret that we are not able to accommodate your request for a refund since it was received outside of the statutory 14 day period. I understand that this may seem unwelcoming, but unfortunately we are now obligated to send over the following information as protocol:
You made your pledge to the crowdfunding campaign to raise funds for the development of “Star Citizen.” When you contributed your pledge it was applied to the building of the game and the team and resources needed to make it happen. The funds are not idly maintained in a bank account for months or years in case someone wants his/her money back. Cloud Imperium Games has been working diligently on the development of the game and has published extensive information on the development process on its website at robertsspaceindustries.com. We are very serious about accomplishing what we set out to do, which is to build a great game. We endeavor to keep everyone informed and educated on the progress of game development and what is accomplished with their support: reports, updates and web shows have been made available regularly, and our first gameplay offerings came online as early as fall of 2013. These offerings have been progressively and incrementally expanded over time to share access to the work in progress. We have created a substantial foundation for the game, and early release versions are currently available (see further detail below).
As noted above, your payment was a deposit to be used for the “Game Cost” as defined in your crowdfunding pledge agreement (see Sec. 4 of the Commercial Terms, and Sec. IV.A of the subsequent Terms of Service, as applicable, https://robertsspaceindustries.com/tos), and the deposit has since been “earned by CIG and become non-refundable” since it was “used for the Game Cost…” You also agreed to “irrevocably waive any claim for refund of any deposit amount that has been used for the Game Cost and Pledge Item Cost ….” The only exception would be a return of unearned funds remaining in case of an abandonment of the project; this exception does not apply as we have not abandoned development. If you pledged on Kickstarter, you agreed to these terms when you transferred your pledge account to robertsspaceindustries.com.
Terms to this effect have been in the Terms of Service and/or Commercial Terms ever since Star Citizen’s crowdfunding began. They are consistent with the specific nature of crowdfunding and the foreseeable use of your pledge –it would not be appropriate to use current backers’ development pledges to refund an earlier pledge which has already been used for Game Cost. Put simply, “takebacks” are not in the spirit of crowdfunding, the effect would be to pull the rug out from under a team that is working hard to build what the crowd has asked them to build with their pledges.
While quite a lot of the promised gameplay is now available, we acknowledge that delivery of some game elements has been delayed. This is a direct result of the community’s declared desire to have the initial release version of the game developed to a much greater depth, detail, and fidelity than contemplated originally upon start of the campaign. It is inherent to the nature of crowdfunding that such an adjustment to the project may occur. We acknowledge that some individual backers may find the additional wait undesirable. However, as per Sec. VII of the Terms, you did “acknowledge and agree that delivery as of such date is not a promise by RSI since unforeseen events may extend the development and/or production time.” Ultimately, this evolution of development will benefit all backers including yourself, since every backer will be receiving a much greater value for his/her pledge, but it may – as in this case – cause an extension of the delivery dates.
Star Citizen is a project for gamers, by gamers. By financing the project using crowd funding, our team is not beholden to a publisher who would insist we ship a game unfinished, de-featured, or broken to meet a particular schedule. Thanks to continued backing of our community, we have the needed creative freedom over the project to push the boundaries of what is possible in gaming technology and to create a unique game with a unique approach. We feel the results such as unparalleled immersion and fidelity which have been highlighted in many reviews and community reactions, are already speaking for themselves!
Please try out, if you haven’t already, the significant gameplay which is now available (see https://robertsspaceindustries.com/feature-list) and we encourage you to download the installer from this url: https://robertsspaceindustries.com/download to patch up and play the latest version of the game.
Again, we regret that we can’t comply with your refund request for the above reasons and sincerely hope you enjoy the updates both current and future in the Star Citizen ‘Verse.
Thank you for your understanding in this matter, and if there is anything else we can assist with please let us know, thanks.
For what i know and understood the new ToS cannot override local consumer protection law and for the Distance Selling Regulation actually i’m right with refund request.June 15, 2016 at 8:13 am #3756
tell them you still request a refund
_ 14 days bollox is bollox
_ you are to contact your bank and make them do a chargeback
_ send a copy of the former ToS to your bank, as well as the new one so they see for themselve the fraud attempt
_ tell them also you are filing in FTC and OLAF.
_ Contact the anti fraud police of your country
_ Keep sending them mails untill they process your refundJune 15, 2016 at 1:16 pm #3761SJ ParkinsonParticipant
Is anyone taking regular backups of the RSI forums? One day they are just going to disappear and a record of what went on will be necessary.
https://archive.org/web/ does a semi-decent job, but they only average a few bkps a month (3 in May, 3 in June.)
A concise, up to date record seems needed before they start running their shredders and mashing delete keys wholesale.June 15, 2016 at 7:46 pm #3796dsmartKeymasterJune 15, 2016 at 9:19 pm #3799Ranger ManParticipant
I’ve been refused refund and accounting twice so I’ve.
File with BBB – got stock response from CIG. Told BBB that was not acceptable, complaint is not satisfactorily resolved.
Filed with FTC – twice, once for refund refusal, second for change on TOS as I feel they may be illegal. No answer yet but I don’t expect one for a long time.
Filed tonight with my state’s Department of Consumer affairs.
Sent email to the law firm recommended by Derek – Morrison/Lee but haven’t heard back.
I’m assuming I’ve lost my money but I’ll file with every agency just to add to the number of complaints. The agencies will take notice if they have a larger number of complaints and a surge in the number. I can’t afford to hire an attorney but maybe if Morrison/Lee get enough contacts they’ll be able to do something.
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