[darkarchon]

Yeah about those…

Hey everyone,

 

This is just a quick update to let you all know that we still have your refund request in our queues and that we have spent some extra time today implementing some updates that should make it a little easier and faster to respond and take necessary actions.

 

Please note that refunds are still very involved and can take considerable time to process.

 

Thank you for your patience and understanding during this time.

 

Thanks,

Mike

That will take some while.

[darkarchon]

After requesting my refund today, I got following E-Mail from the support team:

Mike Meaden (Cloud Imperium Games)
Nov 6, 12:05

Hello Everyone!

Thanks for your support request.

We would like to alert you to the fact that we are currently experiencing an unusually high load of tickets causing severe delays in getting replies out to you.

Please rest assured that we have your ticket and will get to you as quickly as is humanly possible.

Your patience and understanding with us during this busy time is greatly appreciated!
Thanks,
Mike

Seems like maybe there’s actually a refund wave going on…

[Author]

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