imo, screwed up from the start, with their offering overpriced pay2win, many .jpeg ships, and as their main revenue source, just that they got away with it too long than any scammy game project ever did, or would be considered just plain outrageous practices if not enabled for years from the sunk cult.
As for the limit and lack of support in this father gifting case. Maybe just plain non-support, or lack of staff oversight, as in can't be bothered to facilitate a gifting of a new particular ship.