Recently i watched the following video of the 890j.
That ship is somewhat of an eptiome of the whole problem they've got. A pipe dream ship, only valuable to non mechanics oriented people, which role most likely would never function in an actual game, which most likely bound qutie some resources and most likely made them quite some money from the whales.
The video describes the ship as yearning back to a more "simple, wedge shape" at
1:40s , lol, the cig-shill narrator ignores or tries to pretend ED doesn't exist, even mentioning Star Wars had wedge ISDs, but the more apt relevant comparison would be the classic elite franchise wedge ships! Pipe dream ships for sure for CIG, but already reality in the bar-setting , still leading immense scope of ED.
The ED majestic-class imperial cruiser, imo looks prettier than this 890j. Also , ED already has a working infrastructure for the passenger ship types of activity, such as passenger missions, thousands of places in the galaxy to actually travel to, hundreds of visitor spots and beacons. Yes, more can be filled out later with atmospherics & spacelegs, etc. but what's there is already working far more stably than any of the tech demo levels of SC.