So I found a reddit thread, that linked to an Imgur account (I think), that shows the back and forth of email traffic between someone by the name of Beer4theBeerGod. I don't know who that person is, but they seemed to capture their dialogue from back in 2015 with Customer Service and Sandi Gardner.
This next image from the Beer4theBeerGod I think sums up my feelings about this game/project. I'm also appalled that someone who takes money from "Backers" for a crowd sourced game to build something, sets the goals and timelines (and should be somewhat reliable since they have previous experience in that field doing this, right?) thinks they are somehow entitled to "Executive Level" compensation and no criticism from the community that funded this project when they continually break self imposed deadlines, deliverables and poor communication. I don't care how many hours a day you have to work to get this done. I don't want to hear it, because I don't care. You set the timetable and budget with features. You told the community how much it would cost to field X number of features and when it would be delivered. If you're missing the mark on all of these, that tells me you don't have a clue on what you're doing. And when you start altering your legal ToS to make it harder for folks to get their money back and then somehow blame them for even having the nerve to ask for it is crazy. I've seen this behaviour before. Usually with toxic, narcissistic folks that know you're on to their charade and they are still trying to manipulate you. That's not aimed anyone in particular at CIG.
https://i.imgur.com/gzfEPq7.pngThis was originally from around December of 2015. It's still a relevant piece even today..which is sad.
Here's the link for the whole back and forth:
https://imgur.com/a/BIlWu